We specialize in manufacturing premium coffee equipment including espresso machines, coffee grinders, and custom OEM/ODM solutions. Our product range covers commercial and professional-grade equipment designed for cafes, restaurants, and coffee enthusiasts worldwide.

Yes, we provide comprehensive OEM and ODM services. Our experienced engineering team works closely with clients to develop custom coffee equipment solutions tailored to their specific requirements, brand identity, and market needs. We handle everything from design to production.

We use high-quality materials including food-grade stainless steel, premium aluminum alloys, and certified components. All materials comply with international safety and hygiene standards. We source materials from trusted suppliers and conduct rigorous quality checks before production.

Absolutely! We offer extensive customization options including color schemes, logo placement, and branding elements. For OEM/ODM projects, we can work with you to create unique designs that match your brand identity. Customization options are discussed during the initial consultation.

Our standard warranty period is 12-24 months depending on the product type. We also offer extended warranty options for commercial clients. Warranty covers manufacturing defects and includes technical support. Detailed warranty terms are provided with each product.

Yes, we maintain a comprehensive inventory of spare parts for all our products. Spare parts are available for purchase separately and can be shipped worldwide. We recommend keeping essential spare parts in stock for commercial operations to minimize downtime.

Our minimum order quantity varies depending on the product type and customization requirements. For standard products, MOQ typically ranges from 10-50 units. For custom OEM/ODM projects, we can discuss flexible quantities based on your specific needs. Please contact our sales team for detailed information.

Standard orders typically take 15-30 business days for production, plus shipping time. Custom OEM/ODM projects may require 30-60 days depending on complexity. We provide detailed production timelines during the quotation process and keep you updated throughout the manufacturing process.

We accept various payment methods including T/T (Telegraphic Transfer), L/C (Letter of Credit), and other secure payment options. Payment terms are typically 30% deposit upon order confirmation and 70% before shipment. For established partners, we can discuss flexible payment arrangements.

Order modifications are possible within 48 hours of order confirmation, subject to production status. Once production has begun, modifications may incur additional costs. Cancellations are subject to our cancellation policy and may involve cancellation fees. Please contact our sales team immediately for any changes.

Yes, we can provide samples for evaluation. Sample orders typically take 7-10 business days to produce and ship. Sample costs vary by product and may be credited towards your first bulk order. Please contact our sales team to arrange sample orders.

Yes, we ship worldwide. We have established partnerships with reliable international logistics providers to ensure safe and timely delivery. Shipping costs and delivery times vary by destination. Our team will provide detailed shipping options and quotes based on your location and order volume.

We offer various shipping methods including sea freight (most economical for large orders), air freight (faster delivery), and express courier services (for smaller orders or urgent needs). We recommend the most suitable option based on your order size, budget, and timeline requirements.

Shipping times vary by method and destination. Sea freight typically takes 20-45 days, air freight takes 5-10 days, and express courier takes 3-7 days. Exact delivery times depend on your location, customs clearance, and local logistics. We provide estimated delivery dates when you place your order.

Customs duties and taxes are typically the responsibility of the buyer. We ship products with proper documentation and can assist with customs clearance procedures. Some shipping methods include door-to-door service that handles customs on your behalf. Please discuss this with our sales team when placing your order.

We use robust packaging materials including reinforced cardboard boxes, protective foam, and wooden crates for larger equipment. All products are carefully packed to prevent damage during transit. We follow international shipping standards and can provide additional protective packaging upon request.

If your order arrives damaged, please contact us immediately with photos and documentation. We will investigate the issue and provide a replacement or refund as appropriate. All shipments are insured, and we work with our logistics partners to resolve any shipping-related issues promptly.

Quality is our top priority. We implement strict quality control measures at every stage: material sourcing, production processes, and final inspection. Our products undergo rigorous testing including performance tests, durability tests, and safety certifications. We maintain ISO quality standards and provide comprehensive quality documentation.

Our products meet international standards and certifications including CE, FCC, and other regional certifications as required. We ensure compliance with safety, electrical, and environmental standards for all target markets. Specific certifications vary by product model and destination country.

Yes, every product undergoes comprehensive quality inspection before shipment. Our quality control team checks functionality, appearance, packaging, and documentation. We can also arrange third-party inspections if required. Quality inspection reports are available upon request.

We follow ISO 9001 quality management standards and maintain strict internal quality control procedures. Our production processes are regularly audited, and we continuously improve our quality systems. We also comply with industry-specific standards for food safety and electrical safety.

We provide comprehensive after-sales support including technical assistance, spare parts supply, warranty service, and training materials. Our support team is available to help with installation, troubleshooting, and maintenance. We also offer extended warranty options and maintenance contracts for commercial clients.

Yes, we provide training materials, video tutorials, and on-site training services (for larger orders). Our technical team can guide you through equipment operation, maintenance procedures, and best practices to ensure optimal performance and longevity of your coffee equipment.

You can contact our technical support team via email, phone, or through our website contact form. We typically respond within 24 hours. For urgent issues, we provide priority support channels. Our support team is available during business hours and can assist with troubleshooting, maintenance guidance, and technical questions.